20% off at the Soaring Eagle Spa -MY EXPERIENCE: No rooms were available, so I didn't stick around to find out.

No rooms were available, so I didn't stick around to find out, and I'm glad I didn't buy the tickets assuming I could get a room.

50% off one concert ticket purchase -MY EXPERIENCE: True, as far as I know.

30% off at Aurora Buffet / 20% off at all other dining outlets -MY EXPERIENCE: I didn't stick around to find out.

$20 loaded on the card on the 1st and the 16th, but does not carry over if not used.

Exclusive hotel rates -MY EXPERIENCE: True, but not much of a discount.

MY EXPERIENCE: The number of rooms available are SEVERELY limited, can only be booked one month in advance, and are NEVER available if there is entertainment offered (translates to NO ROOMS AVAILABLE ON WEEKENDS) One complimentary first-class room per month.The following is offered by you (copied and pasted directly from your website) and I have noted my personal experience in regards to each:

It was a complete waste of our time and effort. Regrettably, the trip took over 3 hours of our time in travel alone. My father and I (both veterans) traveled to your casino to obtain our 'hero cards' in person, as per your rules. Here are some things your patrons should know regarding your 'Hero Card' Your establishment claims to offer a service in thanks to veterans and active duty military personnel.

Firekeepers casino veterans day